TERMS & CONDITIONS

Last updated: June 27, 2018

We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.

Arrival and Departure

Check in 4:00pm (16:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.

We ask that you please vacate your room by 11:00am (11:00) on the morning of departure.

Reservations

Please note the cancellation policy before committing to a reservation.

We book reservations with a minimum stay of three nights (with some flexibility) and maximum stay of fifteen days.

In order for us to confirm a reservation, we require you to pay in full when making your reservation via our online booking system.

Cancellation by the Guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favor of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

Cancel up to 5 days before check in and get a full refund (minus service fees).

Cancel within 5 days of your trip and the first night is non-refundable, but 50% of the cost for the remaining nights will be refunded.

We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made through Moku Lani Retreat are a legally binding contract.

Car Parking

Car parking is available for guests’ use on property. Cars parked here are at owner’s risk.

Change of Room

If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.

Damage and Breakages

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

Data

Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.

Keys

You have access to your room 24 hours a day throughout your stay using a key code given to you after your reservation has been confirmed.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves.

Children

Moku Lani Retreat is an adult only vacation rental.

Missing Items

We reserve the right to charge for missing items.

Pets

Pets are not permitted at Moku Lani Suites.

Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.

Termination Policy

Moku Lani Retreat reserves the right, at its discretion, to terminate, without notice, an individual’s stay where deemed necessary through unacceptable behavior or as a result of actions which are likely to endanger or offend others In such circumstances, no refunds will be made.

Taxes

Booking includes GET and TAT Hawaii taxes.

Wi-Fi Access

By using our Wi-Fi Service you automatically agree to the terms and conditions of use in force at the time.

Overnight Guests

Overnight guests must be authorized by hosts and cannot exceed the maximum number of people allowed for your unit.

Rubbish

All trash must be disposed of in the designated containers in the parking area prior to check-out.

Dishes

All dirty dishes must be washed prior to check-out.

We reserve the right to amend these terms and conditions at any time.